Wednesday, March 4, 2009

Customer Service – Are you Dissatisfied? Disappointed?

Jessica Sacher MN, RN, IBCLC
Corky Harvey MS, RN, IBCLC
Wendy Haldeman MN, RN, IBCLC

2008 was a tough year for everyone and it’s no surprise to anyone that 2009 has gotten off to a rocky start! Everywhere you look you see headlines emphasizing the loss of jobs and homes across the country. Is there an end in sight? We constantly hear reports of customer service dropping off due to reductions in staffing everywhere. This has got us thinking – are we meeting your expectations?

Have you been Dissatisfied or Disappointed with the customer service you are getting when you shop? Who among us has not been? Who hasn’t gone shopping and encountered a less than helpful sales person? Truth is, we all have had these experiences.

Businesses everywhere want their customer satisfaction ratings to be high. We at the Pump Station are no exception. Corky, Wendy and I have poured our hearts and souls into making the Pump Station what it is. We are proud that we have become a resource for new parents, and that we have successfully helped so many mothers over the years achieve their breastfeeding goals.

When things don’t go well either with a business transaction or a private consultation, we want to know about it. Should we fall short in your expectations, we want to hear from you!
Should we exceed your expectations we would also love to hear from you! We love to share these types of success stories with our team!

To facilitate this we have created a special customer service email

This email will be monitored daily and it will allow you to contact us so that your concerns can be handled. You do matter to us, and we want you to leave the Pump Station & Nurtury™ feeling that we met your needs and that you felt taken care of in the best sense of the word. It is our goal to continue to meet the needs of new mothers and their babies, and to help you transition into this new and wonderful world of motherhood.

In this difficult economy we want to reach out and say Thank You to all of our clients who we have been able to help over the years. We wish you all the best in weathering the storm out there during this difficult economic climate.

In appreciation - we’d like to extend to you a very special offer to say Thank You!

From March 3rd thru March 9th – we invite you to shop our stores or our website and take advantage of the special offer on the coupon attached.

Thanks for supporting us for all these Years!